Every account is enrolled in the loyalty programme automatically from the first real-money wager. There is no application, no minimum deposit threshold, and no activation step required - the programme runs in the background from day one.
VIP progress and current Comp Point (CP) balance are tracked in the VIP or Loyalty section of your account dashboard. The section updates after each real-money session and shows your current tier, progress toward the next level, and the Loot Box history from previous tier advances.
The core mechanic is straightforward: place real-money bets, earn CP, advance through tiers. Each tier advance triggers an immediate Loot Box reward. The higher the tier reached, the more valuable the Loot Box contents and the greater the account-level perks that unlock.
Weekly reload bonuses and the daily cashback offer run in parallel with VIP progression. For a full breakdown of all active promotions available at your tier, visit the current promotions page.
CP are earned on every real-money bet placed. The rate differs by game type - pokies earn CP at twice the speed of all other game categories.
| Game Type | CP Earn Rate | Note |
|---|---|---|
| Pokies (slots) | 1 CP per AU$100 wagered | Fastest path through all tiers |
| All other games (live, table, crash) | 1 CP per AU$200 wagered | Half the rate of pokies |
Demo mode does not earn CP. Only bets placed using real account funds count toward the tally. CP accumulate without an expiry date tied to inactivity - they remain on your account as long as the account is active and in good standing.
The 16 tiers follow an animal-themed naming convention from Colibri at the entry level to Lion at the top. Each tier has a CP entry threshold and a corresponding cash bonus that lands in the Loot Box on advancement.
| Tier Name | CP Required | Cash Bonus Range |
|---|---|---|
| Colibri (Level 1) | 0-99 CP | From AU$15 |
| Mid tiers (Levels 2-15) | 100-89,999 CP | Scales progressively with tier level |
| Lion (Level 16) | 90,000+ CP | Up to AU$30,000 |
The full CP threshold for every individual level is visible in the VIP section of your account. Intermediate level names, CP breakpoints, and the specific Loot Box value range at each step are all listed there alongside your current position.
A Loot Box is the reward container that unlocks automatically every time you cross into a new tier. It appears on screen immediately when the tier threshold is reached, with an opening animation before the contents are revealed.
| Content Type | Wagering Requirement | When Triggered |
|---|---|---|
| Cash bonus | 3x | On every tier advance |
| Free spins | Varies - check Promotions tab | On certain tier advances |
| Cashback boost | Applied to next day's cashback calculation | On certain tier advances |
The contents are randomised within the value range for your current tier - the same tier may produce different contents across different advances. Cash bonuses from Loot Boxes carry a 3x wagering requirement, which is significantly lighter than the 40x on welcome bonus funds. A AU$200 Loot Box cash bonus requires AU$600 in total bets before it becomes withdrawable.
The cash bonus range in each Loot Box scales with the tier level. Entry-tier boxes start from AU$15 and the top tier reaches AU$30,000.
Cash prizes credited from Loot Box rewards carry a 3x wagering requirement. This applies regardless of the tier the box was earned at. Loot Box contents do not expire within the standard bonus expiry rules - but wagering on the cash contents should be completed promptly after the box is opened to avoid any bonus balance auto-cancellation if the balance drops below AU$0.05.
A dedicated personal account manager is assigned at higher VIP tiers. The manager is your direct point of contact for account-specific questions, custom offers, and priority escalations - bypassing the standard support queue entirely.
For accounts that have not yet reached a tier with a dedicated manager, the standard account support team is available 24 hours a day, 7 days a week via live chat.
Withdrawals from higher-tier VIP accounts are placed ahead of standard-queue withdrawal requests when processing begins after the 24-hour pending window. This does not remove the mandatory 24-hour pending period - all withdrawals still pass through that window regardless of tier.
In practical terms, priority processing means that once the pending window closes, a VIP withdrawal moves to the front of the processing batch rather than joining the standard queue. During high-traffic periods where processing queues build, this can reduce the time between pending expiry and funds being released to your chosen method.
Standard accounts operate within fixed daily, weekly, and monthly withdrawal limits and standard maximum bet ceilings. Higher-tier VIP members have those limits adjusted upward on a tier-specific basis.
The exact enhanced limits for your current tier are visible in the VIP dashboard of your account. If the dashboard does not display your specific limits clearly, your personal account manager (for tiers with a manager assigned) can confirm the figures. Enhanced limits cover withdrawal amounts, maximum single bets, and in some cases deposit ceilings - all adjusted upward relative to the standard account parameters.
Network-wide tournaments with larger prize pools (such as leaderboard competitions) are available to all players regardless of VIP tier and are listed in the main Promotions tab. The VIP-exclusive tournaments differ in that entry is restricted and prize pools are typically concentrated among fewer participants.
Loot Box history is also accessible within the VIP section, showing past rewards and the tier at which each was earned. CP balance updates after each completed session - there may be a short delay of up to a few hours between a session ending and the new CP appearing on the dashboard.
CP updates may not be immediate - a short processing delay of a few hours is normal after a session.
Loot Boxes appear on screen immediately at tier advancement and cannot be deferred or stored. If the advancement screen appeared but the box was not opened, there is a short window to recover it.
CP accumulation rate is fixed by the system and cannot be manually boosted. The most efficient approach is maximising the game type that earns CP at the highest rate.
VIP managers operate during business hours and are not a 24/7 support channel. Response time expectations differ from live chat.
The VIP programme is a 16-level loyalty scheme that rewards real-money play with Comp Points, Loot Box rewards at every tier advance, and increasing account-level perks including priority withdrawals, personal managers, and enhanced limits. All accounts are enrolled automatically from the first wager.
There is no join process - enrolment is automatic. Every account that places a real-money wager is in the programme from that first bet. No application, activation, or minimum deposit is required to participate.
There are 16 levels. The entry tier is Colibri, requiring 0-99 Comp Points. The top tier is Lion, requiring 90,000 or more Comp Points. Full tier names and CP thresholds for all 16 levels are visible in the VIP section of your account.
Comp Points accumulate from every real-money bet. Pokies earn 1 CP per AU$100 wagered. All other game types - live casino, table games, and crash games - earn 1 CP per AU$200 wagered. Demo play does not earn CP.
The earn rate on pokies is 1 Comp Point per AU$100 wagered in real money. This is twice the rate of live casino and table games, which earn 1 CP per AU$200. Playing pokies is the fastest path through all 16 VIP tiers.
A Loot Box is triggered automatically at every tier advance. Contents are randomised within the value range for that tier and may include cash bonuses (with 3x wagering), free spins, or cashback boosts. Cash bonus values scale from AU$15 at Colibri to up to AU$30,000 at Lion.
A personal account manager is assigned at higher VIP tiers. The specific tier at which a manager is assigned is visible in the VIP section of your account. Contact is via WhatsApp or email, with response times typically within 24 hours on business days.
Yes. Higher-tier VIP accounts have their withdrawal requests processed ahead of the standard queue once the mandatory 24-hour pending window expires. This does not remove the pending period - all withdrawals still pass through it. Priority processing reduces queue time after the window closes.
Log in and navigate to the VIP or Loyalty section from the account menu. The current tier name, CP balance, and progress bar toward the next tier are all displayed. Loot Box history showing past rewards is also accessible within the same section.
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