All banking at Neospin is handled through the Cashier section, accessible from the main navigation after logging in. Deposits and withdrawals are kept on separate tabs within the Cashier - select the correct tab to avoid accidentally initiating the wrong transaction type.
AUD is the account currency for Australian players. All displayed amounts, minimums, and limits are in Australian dollars with no conversion fees applied at any stage.
Deposits process instantly across all major methods. There are no platform fees on any deposit option.
| Method | Min Deposit | Speed + Fee |
|---|---|---|
| PayID | AU$20 | Instant - zero fees |
| Visa / Mastercard | AU$30 | Instant - zero fees |
| Neosurf | AU$20 | Instant - zero fees |
| MiFinity | AU$30 | Instant - zero fees |
| Crypto (BTC, ETH, LTC, USDT, DOGE, XRP, TRX, BCH, BNB, ADA) | Approx. AU$20 | Instant - zero platform fees |
| Bank Transfer | AU$30 | 1-3 banking days |
Crypto minimums fluctuate with exchange rates - the exact equivalent in each coin is displayed in the Cashier at the time of deposit. Bank transfer deposits are the only method that does not process instantly and should not be used if you need funds available immediately.
PayID uses the Australian New Payments Platform to move funds directly from your bank account without sharing your BSB or account number with the casino. It is the most seamless fiat deposit route available for Australian players.
PayID deposits have a minimum of AU$20 - the lowest entry point of any fiat method. There are no fees on PayID transactions from either side of the transfer.
Visa and Mastercard deposits are processed instantly with no platform fees. The minimum deposit using either card is AU$30. Cards issued by Australian banks work without restriction in most cases - if a card is declined, it is usually due to the bank's own restrictions on international gambling transactions, not a casino-side block.
Card withdrawal availability depends on the issuing bank and is not guaranteed for all Australian-issued cards. Check the withdrawal tab in the Cashier to confirm whether your specific card is listed as an available payout method before depositing exclusively by card.
Cryptocurrency deposits are routed through the CoinsPaid gateway and arrive instantly with zero platform fees. The following coins are supported:
The Cashier generates a unique deposit address for each transaction. Send only the selected coin to that address - sending a different coin to a crypto address will result in a permanent loss of funds that cannot be recovered.
Neosurf is a prepaid voucher available from retail outlets across Australia. Purchase a voucher, enter the code in the Cashier, and the value is credited instantly with no fees. Minimum deposit via Neosurf is AU$20.
MiFinity is a digital wallet that allows funding from multiple sources and transfers instantly to your casino balance. The minimum via MiFinity is AU$30. Both options are well-suited for players who prefer not to use a card or bank account for gambling transactions.
Withdrawals are initiated from the Cashier - Withdraw tab. All requests enter a mandatory 24-hour pending window before processing begins, regardless of method.
During the 24-hour pending window, the request can be cancelled from the same Cashier tab if you change your mind. After the window expires, processing begins automatically and the request cannot be reversed.
Processing speed after the 24-hour pending window depends on the method selected. Crypto is the fastest route by a significant margin.
| Method | Speed after Pending | Fee |
|---|---|---|
| Crypto (BTC, ETH, LTC, USDT, others) | Minutes | Zero platform fee - network fees approx. AU$2-5 for BTC |
| PayID | Hours | Zero |
| Bank Transfer (PayAnyBank) | 3-5 business days | 2.5% of withdrawal amount |
The minimum withdrawal for most fiat options is AU$45. Bank transfer requires a minimum of AU$300 and a maximum of AU$7,500 per transaction. For amounts above AU$7,500, multiple transactions may be needed. Very large wins that exceed the monthly cap may be paid in instalments - the schedule is confirmed by the support team in those cases.
Every withdrawal request - regardless of method or amount - enters a 24-hour pending period before the casino begins processing. This window exists as a standard security and cancellation safeguard.
During the pending period, the withdrawal shows a status in the Cashier - Transaction History. Once the window closes, status changes to processing and funds move to the selected destination according to the method timeline above. For crypto, that typically means the wallet receives funds within minutes of the window closing. For bank transfer, the 3-5 business day clock starts after the pending period ends.
| Limit Type | Standard Account | Note |
|---|---|---|
| Daily | AU$6,000 | Resets at midnight UTC |
| Weekly | AU$15,000 | Cumulative across the calendar week |
| Monthly | AU$45,000 | VIP exceptions available at higher tiers |
VIP members at higher tiers access elevated limits - the exact figures for your tier are visible in the VIP dashboard or can be confirmed by your personal account manager. Jackpot wins paid by the game provider directly may not be subject to the same caps - this is confirmed on a case-by-case basis.
Bank transfer is the slowest and most expensive withdrawal option available. The 2.5% fee is deducted from the withdrawal amount at the time of processing - on AU$2,000 the fee is AU$50; on AU$5,000 the fee is AU$125.
The minimum bank transfer withdrawal is AU$300 and the maximum per transaction is AU$7,500. Processing takes 3-5 business days after the 24-hour pending window, meaning a total of up to 7 business days from request to bank arrival in some cases. For regular withdrawals, crypto or PayID eliminates both the fee and the delay.
Three conditions must all be met before a withdrawal can be processed. Checking them in order before submitting a request prevents unnecessary delays.
| Requirement | Status | Where to Check |
|---|---|---|
| KYC verification complete | Must be approved | Profile - Profile - Verification tab |
| Bonus wagering cleared (if applicable) | Must show 0 remaining | Promotions tab - active bonus status |
| 3x raw deposit wagering met | Must be completed | Cashier - Withdraw - eligibility indicator |
The 3x raw deposit wagering rule requires all deposited funds to be wagered at least three times before a withdrawal is permitted. This applies even when no bonus is active and is a standard anti-money-laundering condition. Identity documents must be submitted through account verification before the first payout is released - completing this step early after registration avoids delays when you are ready to withdraw.
Instant payment methods (PayID, Visa, Mastercard, crypto, Neosurf, MiFinity) should reflect in your balance within seconds to a few minutes. Bank transfer deposits take 1-3 banking days and will not appear immediately.
If the deposit remains absent after 30 minutes (or after the bank transfer window for bank deposits), contact the payment support team via live chat with the transaction reference and method used.
The most common reasons for a delayed withdrawal are an incomplete KYC verification or an outstanding wagering requirement that is blocking the payout.
If all conditions are met and the withdrawal is past the expected timeline, contact live chat with the withdrawal amount, method, request date, and transaction ID from the Cashier history.
The 2.5% processing fee applies exclusively to bank transfer withdrawals. No platform fee is charged on crypto or PayID withdrawals.
If a fee was charged on a method that should be fee-free, raise it via live chat with the transaction ID and the amount received versus the amount requested.
Where possible, withdrawals should use the same method as the deposit. If the preferred method is not available in the withdrawal tab, it may be because the depositing method does not support outgoing transfers in your region.
If a bonus is currently active, withdrawing via any method before wagering is cleared will cancel the bonus and all associated winnings. Check the Promotions tab first to confirm wagering is complete.
Log in, open the Cashier section, and select the Deposit tab. Choose your preferred method, enter the amount, and confirm. PayID, Visa, Mastercard, Neosurf, MiFinity, and cryptocurrency deposits all process instantly. Bank transfer takes 1-3 banking days.
Yes. PayID deposits are available for Australian players and process almost instantly. The minimum deposit via PayID is AU$20 with no fees. Use the PayID identifier provided in the Cashier to transfer funds directly from your banking app.
PayID deposits typically appear in your balance within seconds to a few minutes of sending the transfer from your banking app. Processing speed depends on your bank's PayID infrastructure but is generally near-instant during business hours.
Accepted cryptocurrencies include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Dogecoin (DOGE), Ripple (XRP), Tron (TRX), Bitcoin Cash (BCH), Binance Coin (BNB), and Cardano (ADA). All are processed via the CoinsPaid gateway.
No platform fees are charged on any deposit method. Bank transfer deposits take longer to process but are also fee-free on the deposit side. Cryptocurrency deposits carry standard network fees charged by the blockchain, not by the casino.
The minimum deposit is AU$20 for PayID and Neosurf, and approximately AU$20 for cryptocurrency (exact coin equivalent shown in the Cashier). Visa, Mastercard, MiFinity, and bank transfer have a minimum of AU$30.
Log in, open the Cashier, and select the Withdraw tab. Choose your method, enter the amount, and confirm. All withdrawals enter a mandatory 24-hour pending window before processing begins. Ensure KYC is complete and any bonus wagering is cleared before submitting a request.
Available withdrawal methods include bank transfer (PayAnyBank), and cryptocurrency (BTC, ETH, LTC, USDT, DOGE, XRP, TRX, BCH, BNB, ADA). Card withdrawal availability depends on your issuing bank - check the Cashier for what is listed on your account.
The standard minimum withdrawal for most fiat methods is AU$45. Bank transfer withdrawals require a minimum of AU$300. Cryptocurrency minimums vary by coin and are displayed in the Cashier at the time of the request.
The standard daily withdrawal limit is AU$6,000. The weekly limit is AU$15,000 and the monthly cap is AU$45,000. VIP members at higher tiers can access elevated limits - check your VIP dashboard or contact your account manager for the figures applicable to your tier.
All withdrawals have a 24-hour pending window. After that, crypto withdrawals process within minutes. PayID withdrawals take hours. Bank transfer takes 3-5 business days. Total time from request to arrival is approximately 25-27 hours for crypto and up to 7 business days for bank transfer.
The 24-hour pending period is mandatory for all withdrawals and is not a delay - it is a standard processing stage. If your withdrawal has been in pending status for more than 48 hours, check that KYC is fully verified and there is no active bonus wagering outstanding, then contact live chat with the transaction ID.
A 2.5% fee applies to bank transfer withdrawals only. Crypto and PayID withdrawals carry no platform fee. Cryptocurrency transactions do incur standard blockchain network fees, which are typically AU$2-5 for Bitcoin depending on network congestion.
Choose cryptocurrency or PayID for withdrawals instead of bank transfer. Both carry zero platform fees and process faster. If you need funds sent directly to a bank account, bank transfer is the only method that supports this - the 2.5% fee applies in that case.
After the mandatory 24-hour pending window, crypto withdrawals are processed automatically and typically reach your wallet within minutes. The exact arrival time depends on network congestion for the specific coin. Bitcoin withdrawals generally confirm within 10-30 minutes of leaving the casino.
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