All responsible play tools are accessible directly from your account settings without contacting support. Deposit limits, session timers, and cooling-off periods can be activated immediately in the Profile section. Self-exclusion requires a support contact to process.
The tools on this page are designed to keep gambling within boundaries you set for yourself. Using them proactively is always more effective than relying on them once a problem has developed.
Deposit limits cap the total amount you can add to your balance within a chosen time period. Setting a limit does not affect your ability to play - it only restricts how much new money can enter the account within the period.
| Limit Period | What It Controls | Where to Set |
|---|---|---|
| Daily | Maximum total deposits within a 24-hour period | Profile - Settings - Deposit Limits |
| Weekly | Maximum total deposits across 7 days | Profile - Settings - Deposit Limits |
| Monthly | Maximum total deposits across a calendar month | Profile - Settings - Deposit Limits |
Reductions to an existing limit take effect immediately. Increases to a limit apply after a waiting period as a standard safeguard - this delay is intentional and cannot be shortened. If you set a limit and later try to raise it, the higher limit will not activate until the waiting period passes.
A loss limit caps the total amount you can lose within a chosen period, independent of how much you deposit. Once your net losses reach the set amount within the period, further play is paused until the period resets.
Loss limits are set through the same path as deposit limits: Profile - Settings. You can set daily, weekly, or monthly loss caps independently or in combination. Like deposit limit reductions, loss limit reductions are applied immediately. Requests to increase a loss limit are subject to the same waiting period safeguard.
A wager limit restricts the total amount you can bet within a chosen period, regardless of whether those bets win or lose. This differs from a loss limit - a wager limit counts each bet as it is placed, not the net result.
Wager limits are configured in Profile - Settings alongside the deposit and loss controls. They are useful for players who want to manage total playing time and activity volume rather than just financial outcomes. All three limit types can be active simultaneously without conflict.
Session time limits set a maximum duration for any single gaming session. When the limit is reached, the session ends and you are logged out automatically. Time reminders can also be configured to alert you at intervals during a session without forcing a logout.
Session time tracking is available independently of financial limits. Using time limits alongside deposit or loss controls provides a more complete picture of gambling activity rather than monitoring just financial outcomes.
A cooling-off period pauses your account from gambling activity for a chosen duration. It is a temporary measure and lifts automatically when the period ends.
| Feature | Duration | Reversible? |
|---|---|---|
| Cooling-Off | 1 week to 6 months | No - cannot be shortened once active |
| Self-Exclusion | Long-term or permanent | No - not reversible during the active period |
A cooling-off period cannot be reversed or shortened once it is active. This is a deliberate design feature, not a policy limitation - the inability to cancel the period is what makes it effective as a break tool. If you are unsure between a cooling-off and self-exclusion, a cooling-off is the appropriate starting point for a structured pause.
Self-exclusion is the most comprehensive tool available. It closes your account to gambling activity for a long-term or permanent period and, unlike a cooling-off, is not subject to automatic reinstatement at the end of a fixed window.
Self-exclusion cannot be reversed during the active period - this is by design and applies regardless of circumstances. If you are considering self-exclusion, contact the support team directly for guidance on the process before submitting the request.
Players must be 18 years of age or older to register and play. Date of birth is collected at registration and verified as part of the KYC process before any withdrawal is processed.
If you share a household with someone who may be at risk of underage access, session-based or device-level controls are your responsibility. Third-party software that restricts access to gambling sites on shared devices is available independently - these are typically offered by internet service providers or as standalone parental control applications.
BetStop is the Australian national gambling self-exclusion scheme operated independently of individual casino operators. Registering with BetStop excludes you from all licensed interactive gambling services in Australia simultaneously, not just from a single site.
BetStop registration is separate from and additional to any self-exclusion applied directly through this site. Applying both provides a broader layer of access restriction across the Australian licensed market.
| Resource | Contact | Purpose |
|---|---|---|
| Gambling Help Online | 1800 858 858 (free call) | Confidential counselling, support, and referral |
| Online chat | gamblinghelponline.org.au | Real-time online support for gambling concerns |
| BetStop | bettstop.com.au | National self-exclusion from Australian licensed operators |
Gambling Help Online is available 24 hours a day, 7 days a week. Calls to 1800 858 858 are free from Australian landlines and most mobile networks. The service is confidential and covers both the individual experiencing gambling harm and people concerned about a family member or friend.
Deposit and loss limit reductions apply immediately upon confirmation. If a reduction does not appear to be working, there are a few specific things to check.
If a confirmed reduction has not taken effect and deposits are still processing above the cap, contact support immediately with the transaction reference. This is treated as a technical issue and investigated as a priority.
A cooling-off period cannot be reversed or shortened once it is active. This is intentional - the system enforces the pause even if you request cancellation, because a cooling-off only works if it cannot be overridden in the moment.
Self-exclusion activation takes time to process fully through the system. If you submitted a self-exclusion request and the account is still accessible, the restriction is likely still in the processing window.
If gambling is causing distress, financial harm, or affecting your relationships, free and confidential support is available right now.
Reaching out is the most important step. Gambling Help Online counsellors are trained to assist with both immediate crisis support and longer-term strategies. The service is completely free and your details are kept confidential.
Available tools include deposit limits (daily, weekly, monthly), loss limits, wager limits, session time limits with reminders, cooling-off periods (1 week to 6 months), and self-exclusion (long-term or permanent). All financial limits are set in Profile - Settings. Cooling-off and self-exclusion are activated through support.
Log in, open Profile, go to Settings, and select the deposit limit option. Choose daily, weekly, or monthly, enter your preferred cap, and confirm. Reductions take effect immediately. Increases to an existing limit apply after a waiting period that cannot be shortened.
Contact support via live chat or email at [email protected] and request self-exclusion. Specify whether you want a long-term exclusion or permanent closure. The restriction takes effect within a few hours of the request being processed. Self-exclusion cannot be reversed during the active period.
A cooling-off period temporarily suspends gambling access on your account for a chosen duration between 1 week and 6 months. It is activated through support by live chat or email. Once active, it cannot be shortened or reversed - it lifts automatically at the end of the chosen period. It is the appropriate tool for a structured break without permanent closure.
Gambling Help Online is available 24/7 on 1800 858 858 (free call) and via online chat at gamblinghelponline.org.au. BetStop at bettstop.com.au allows self-exclusion from all Australian-licensed online gambling services simultaneously. Both services are free and confidential.
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